How the process of ordering Icon Loft Steel Doors works.

Contact us through one of the forms available on our website. We respond to all requests on the same or next business day (if you write to us after work). Write very briefly what you care about and what topic you have to discuss with us.

After your application, our expert will have a telephone conversation with you (it will take about 5 minutes). During this conversation, he will ask you some questions and together you will check if we definitely have the right solution for you.

If you decide in step 1 that it is worthwhile to go further in the process with us, our expert will conduct a longer consultation with you regarding the following. Project. Consultations are held by phone or online on the Google Meets platform. At this stage it is too early for visits and measurements, our installers will visit you at the right time. If you wish, there is also the option of a live meeting in our showroom in Wroclaw (by appointment).

At this stage, after prior consultation, you will receive a final quote for your order, and a set of documents needed to place the order. At Icon Group, we have an advance payment policy, so to place an order in addition to these documents, you will need to pay approx. 60% of the contract value.

After placing the order and paying the down payment, if you also chose the installation service we will meet for measurements at your place. Otherwise, we will prepare a design based on your measurements. Within a maximum of 1 week after the down payment, you will receive documentation from us for approval. Once the documentation is approved, it will go into the production queue and you will not have the opportunity for free modifications.

When your door goes from the queue to production, you will be informed of the scheduled delivery or installation date. You will receive the final delivery date the day before shipment or 2-3 days before the scheduled installation.


Frequently asked questions

We deliver our doors everywhere in Poland, the European Union, the UK and the USA.

The doors are packed in special foam covers and plastic film, sometimes cardboard.

Delivery is made by shipping transport to the specified address. Upon shipment, you will receive a confirmation email, which will include the details of the car and the driver’s phone number.

A single door weighs about 40-50kg. Doubles about 80-120kg. We recommend min 2 , preferably 3 strong people to unload and bring the door.

A single door weighs about 40-50kg. Doubles about 80-120kg.

Yes our shipments are insured. This means that if the door is damaged in transit then you will receive a new one. For this to happen, however, it is important that you follow the point : How to report damage to a shipment.

It is important for you to state the damage in the presence of the driver and sign a statement with him regarding the damage. damage. Only in this way can you be 100% sure that your claim will be accepted, because only in such situations does the carrier’s insurer recognize claims for compensation. If the above conditions are not met you must take into account the possibility of rejection of your application.

The given door dimension refers to the dimension together with the frame, that is, it means the total maximum dimension of the door. We tell you more about it here.

The door opening must be straight, with equal diagonals. A loft door is a door with a fixed frame, and does not have a band.

Yes. With us, the frame is always included.

We do not offer such a solution.

The height of the door opening should be measured from the lintel to the floor, at a minimum of three points. When determining the correct height, the height of the finished floor should also be taken into account. The width of the door opening is measured from wall to wall, at a minimum of 5 points. For more on this topic, click here.